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How to Find My Lost Blackberry Phone

It’s really frustrating when you lose your BlackBerry smartphone or when you feel you aren’t sure when or where you last had it. Losing your phone can spoil your day, it is not just about losing your phone, BlackBerry models like BB10, Z30 and other new models of BlackBerry have made it possible to have some of your important office files on your smartphone. Losing these files and data can ruin your day. However, you don’t need to worry, this article will how to find your lost BlackBerry Phone.

BlackBerry is one of the most popular and best Smartphone brands in the market, although the growth has slowed down a bit in the recent years; it is still a favorite brand among many smartphone users.

BlackBerry made it possible to locate your missing phone using a popular app known as BlackBerry Protect. This app has two features that let you know the location of your BlackBerry when you can’t find it.

To get started, if you are new to BlackBerry, I will suggest that you download and install BlackBerry Protect app on your phone. This app is very important, it might seem useless at the moment but you will realize the importance when you lost your phone. It is also a good idea to read the manual of BlackBerry Protect in order to get you started on the right foot.

How BlackBerry Protect Works

Now that you’ve downloaded and installed BlackBerry Protect from BlackBerry World, the next step is to enable this app so that it can help you locate your BB phone any time you are looking for it.

How to Enable Location Reporting on your BlackBerry

In order to locate your phone when it went missing with BlackBerry Protect app, you need to enable the Location Reporting feature on your BlackBerry Z10, Z30 or any other model of BlackBerry smartphone

Here is how to do it:

  1. Select “BlackBerry Protect” from your home screen
  2. Click on the “Menu” and select “Options”
  3. You will see something like “I want this device’s location to be viewable from the BlackBerry Protect web site” in your Location Reporting section, ensure you select the check box
  4. After selecting the check box, press the Menu key and select “Save”

How to Locate Your BlackBerry Smartphone

Since you’ve successfully installed BlackBerry Protect on your phone and enabled the Location Reporting feature, you can now view the approximate location of your BlackBerry smartphone whenever it went missing.

Note: In order for this feature to work, you need to ensure your phone is turned on and your phone has an active wireless connection. Without these two conditions, the BlackBerry Protect will not work.

To Locate Your Missing Phone;

Go to BlackBerry Protect Website from any available web browser and log in with your BlackBerry ID credentials

Find and click “View Location” on the website and the BlackBerry Protect will try to locate your phone location

If your phone is turned on and has an active wireless connection with Location Reporting feature enabled, the BlackBerry Protect will show you the approximate location of your BlackBerry smartphone along with other options to play sound, display a message, lock your phone or totally wipe your data.

How To Play Sound Or Wipe Data on your Missing BlackBerry Phone

You can use the BlackBerry Protect to play sound and help you locate your phone if you feel that phone is nearby. Simple log in to BlackBerry Protect website and apply the steps above, it will display options to do the following

  • Play sound
  • Display a Message
  • Lock your Device
  • Wipe Device

You can play sound to locate your phone if it is nearby, you can as well type a message to be automatically displayed on the screen of your phone to help the person who recovered the phone to know what to do with it. A message maybe your address and contact details.

If you feel that you cannot recover the phone again, you will have options to either lock the device or totally wipe your data to avoid someone gaining unauthorized access to them.


Finding your missing BlackBerry smartphone is easy as far as you follow the steps above. This will save you the stress and frustration of looking for your phone everywhere; it can as well help you save money from buying a new phone.

How to Track A Stolen BlackBerry Phone

If you are looking for a way to ‘ find my BlackBerry ’ then the first thing you need to do is install the BlackBerry software called BlackBerry Protect. Otherwise there is no good way of physically tracking your BlackBerry phone. BlackBerry protect is a free software which can be downloaded by all BlackBerry users around the globe. When you lose your BlackBerry phone, this software can help you track the last known location of your device. As long as your phone is switched on with your own SIM card inserted you will get to track the last location of your phone. However the first thing the thief would do is remove your SIM rendering you unable to locate your device. The BlackBerry Protect software is also capable of remotely performing a backup of your data and wipe the device in case password protection is not enabled. It would not only allow me to track my BlackBerry but also enable me to send a ‘please return me’ message to the screen of the phone.

In order to view the approximate location of your phone on the map you need to turn ‘Location Reporting’ on your device. For this you need to go to BlackBerry Protect and select ‘Options’ from the Menu key dropdown. Go to the location reporting section select the check box saying ‘’ I want this device’s location to be viewable from the BlackBerry Protect website”. Now just click the Menu key and select ‘Save”.
Now that location reporting on your phone is enabled, you can always attempt to locate your lost phone on a map by making use of the BlackBerry Protect site. However you need to remember that if your phone is switched off or doesn’t have an active SIM then BlackBerry Protect won’t be able to tell you the location of your smart phone. For further information on BlackBerry Protect you need to read the BlackBerry Protect User Guide.

Once ‘location reporting’ is enabled on your device you need to complete a few more steps to find the approx location of your phone when its missing. These steps include:

  • Go to your browser and visit the BlackBerry Protect site.
  • Now type your BlackBerry ID and log in.

Next you have to click on the View Location and the BlackBerry Protect software would try to locate your smartphone.

In case you have just misplaced your phone then the BlackBerry Protect software would also play a sound to locate it easily. On activating this feature the sound profile of your phone automatically changes to the Loud profile. This feature is not going to function if you have changed your sound profile to silent or Vibrate.

In order to enable this feature you need to perform the following steps:
1. Visit the BlackBerry Protect site and log in.
2. Now just click the ‘Play Sound’ button.
However if you phone is still not retrievable, you need to ask your service provider to block your SIM. Some service providers would even suspend the PIN of your phone so that it can’t be used on the BlackBerry network. Next report it lost or stolen to your local police station who are going to help you recover your phone.